Privacy Policy

1. Information We May Collect

When you use our website or contact us, we may collect information such as:

• Your name
• Mobile/telephone number
• Email address
• Location or address
• Vehicle/product requirements
• Information submitted through enquiry or contact forms
• Messages or other information you voluntarily provide to us

We may also automatically collect limited technical information such as browser type, device type, IP address, pages visited and general website usage information.

2. How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and requests
• Provide information about our electric vehicles and products
• Contact you regarding product availability, pricing or services
• Schedule or assist with vehicle enquiries
• Provide customer support
• Improve our website and services
• Understand customer requirements
• Send service-related or enquiry-related communications
• Prevent fraud, misuse or security issues
• Comply with applicable laws and regulations

We will not use your personal information for purposes unrelated to the services or enquiries you have made without an appropriate legal basis or your consent where required.

3. Phone, WhatsApp and Enquiry Forms

If you contact Arnika Motors through telephone, WhatsApp, enquiry forms or other communication channels, we may use the information you provide to respond to your enquiry.

Your contact details may be retained as necessary to manage your enquiry, provide customer service and maintain appropriate business records.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Remember certain preferences
• Improve website performance
• Understand website traffic
• Improve user experience
• Measure the effectiveness of our website

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Third-Party Services

Our website may use third-party services such as:

• Website hosting providers
• Analytics services
• Google Maps or map services
• WhatsApp or communication services
• Social media platforms
• Payment or other service providers, where applicable

These third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before using their services.

6. Sharing of Information

Arnika Motors does not sell or rent your personal information to third parties.

We may share information when reasonably necessary with:

• Service providers who help operate our website or business
• Relevant business partners for fulfilling your enquiry
• Technical or hosting providers
• Government authorities or law-enforcement agencies when legally required
• Professional advisers where necessary

We only aim to share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records and complying with applicable legal obligations.

When information is no longer required, we may delete or securely dispose of it, subject to applicable laws.

9. Children's Privacy

Our website is not specifically intended for children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. External Links

Our website may contain links to third-party websites, social media pages or other external services.

Arnika Motors is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing their respective privacy policies before providing them with personal information.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise questions or concerns about the use of your information

To exercise an applicable right or ask a privacy-related question, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your information, please contact us.